Refund policy

Right of Withdrawal

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.)

Instructions on Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day:
• on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly;

• on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

To exercise your right of withdrawal, you must inform us (OSA Brands UG, Dürrwiesen 16, 73614 Schorndorf, Germany, Telephone: +49 7181 938 98 80, Email: service@osavita.de) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.

You can also electronically fill out and submit the sample withdrawal form or any other clear statement on our website. If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g., by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us or to OSA Brands UG, Dürrwiesen 16, 73614 Schorndorf, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Reasons for Exclusion or Early Expiration

The right of withdrawal does not apply to contracts

• for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
• for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
• for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
• for the supply of goods if these have been inseparably mixed with other goods after delivery due to their nature;
• for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

• To OSA Brands UG, Dürrwiesen 16, 73614 Schorndorf, Germany, Telephone: +49 7181 938 98 80, Email: service@osavita.de:

• I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/
the provision of the following service ()

• Ordered on ()/received on ()

• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for communication on paper)
• Date

(*) Delete as appropriate.